TKA Perhotelan SMK/MAK
Operasional kantor depan (front office), tata graha (housekeeping), laundry hotel, dan hospitality service
Operasional Kantor Depan (Front Office), Penanganan Reservasi, dan Layanan Tamu
Siklus pelayanan tamu hotel (guest cycle), prosedur reservasi kamar, pendaftaran check-in/check-out, penanganan rekening tamu (guest ledger), layanan barang bawaan (concierge/bellboy), penanganan keluhan tamu, dan operasional Property Management System (PMS).
- • Cek Pemahaman 3 soal
- • Latihan TKA 10 soal
- • Tantangan Penalaran 5 soal
Tata Graha (Housekeeping), Pembersihan Kamar, Layanan Laundry, dan Sanitasi Hotel
Pengelolaan seksi tata graha (Public Area, Room Attendant, Linen/Laundry, Florist), prosedur penataan tempat tidur (making bed), pembersihan kamar mandi (bathroom cleaning), pengelolaan bahan kimia pembersih (cleaning chemical), operasional mesin binatu (laundry/dry cleaning), dan standar K3 sanitasi hotel.
- • Cek Pemahaman 3 soal
- • Latihan TKA 10 soal
- • Tantangan Penalaran 5 soal